No-show fees resume on state ferries

  • Mon Sep 28th, 2020 1:30am
  • News

Submitted by Washington State Ferries

On Oct. 1, Washington State Ferries will resume charging no-show fees to customers who do not cancel their reservations by 5 p.m. the day before travel. As a courtesy, these fees were suspended in March at the start of the COVID-19 pandemic while travel patterns were disrupted and unpredictable.

To avoid incurring a no-show fee, customers should only make reservations that they plan to use. Should travel plans change, customers have until 5 p.m. the day before their scheduled sailing to cancel their reservation without a fee. Customers can cancel their reservation online at https://secureapps.wsdot.wa.gov/Ferries/Reservations/Vehicle/default.aspx, or call WSF Customer Service at 206-464-6400 to make changes or cancelations.

In addition, the no-show rates going into effect on Oct. 1 have changed. The new rates will be the cost of a one-way ticket, which will differ by route and vehicle size and can be found online at https://wstc.wa.gov/ferry-fares/2019-2021-ferry-fare-changes/. The fee changes are part of a fare and policy package previously approved in August 2019.

To read about how WSF is adapting its service in response to COVID-19, please read our COVID Response Service Plan at https://www.wsdot.wa.gov/Ferries/assets/WSF-COVIDResponseServicePlan.pdf. For general COVID-19 travel information, visit https://www.wsdot.wa.gov/Ferries/Notification.aspx.